Ambulatory Care Telephone Triage 2025 Competency Review (In Person)

Thursday, March 26, 2026, 12:00 PM - 1:00 PM, Dartmouth Hitchcock Medical Center, Fuller Board Room, Lebanon, NH

ANCC Nursing Contact Hours (1.00 hours), General Attendance (1.00 hours)

This session will highlight key components of the Telephone Triage Competency Assessment program, focusing on strengthening clinical practice through structured evaluation and meaningful feedback. Participants will review critical elements of the competency designed to identify practice gaps, reinforce best practices, and recognize strengths in ambulatory nursing care. The session will introduce the prototype feedback and audit index used for documentation review, offering practical guidance on consistent, high-quality competency assessment. In addition, early exploration of compassionate presence in telephone triage will be discussed, emphasizing the role of communication, empathy, and patient-centered connection in brief, remote encounters. This session is intended for nurse leaders, educators, and clinicians involved in competency development, quality improvement, and telephone triage practice.

1. Identify key criteria for a high-quality telephone triage assessment, including comprehensive symptom evaluation, recognition of urgent and emergent indicators, and appropriate documentation standards.
2. Describe strategies for using plain language and teach-back during telephone encounters to improve patient understanding, adherence to the plan of care, and recognition of worsening symptoms.

Registration is online only. There is no registration fee, but advance registration is required for planning purposes.

The registration deadline is 5 days prior to the activity date. For registration questions, please email [email protected] or call (603) 653-1234.

In support of improving patient care, Dartmouth Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

American Nurses Credentialing Center (ANCC)
Dartmouth Health designates this Live Activity for a maximum of 1.00 ANCC contact hours. 

All other learners may claim General Attendance credit. Consult your professional licensing board regarding the applicability and acceptance of General Attendance credit for programs certified for credit by organizations accredited by Joint Accreditation for Interprofessional Education.

Receiving Credit
The following steps must be completed in order to receive credit for this event:

• Register for the event online

• Attend the event or session(s). Text the code provided during the session to 833-884-3375 to verify your attendance.

• Complete the online evaluation (located under My Account in the top menu) - Must be submitted within 30 days after the activity

For questions or technical support, please email [email protected] or call (603) 653-1234.

Mitigation of Relevant Financial Relationships

Dartmouth Health adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education.  Any individuals in a position to control the content of a CE activity, including planners, faculty, authors, or others are required to disclose all financial relationships with ineligible companies^.  All relevant financial relationships have been mitigated prior to the commencement of the activity.

^Ineligible Company is any entity whose primary business purpose is producing, marketing, selling, re-selling or distributing healthcare products used by or on patients.

Thursday, March 26, 2026