The 55th Meeting of the NH/VT Ethics Committees: Using the Mediator’s Toolbox in Clinical Conflict

Wednesday, May 8, 2024, 7:45 AM - 12:15 PM, Dartmouth Hitchcock Medical Center, Auditoria E&F, Lebanon , NH

AMA PRA Category 1 Credits™ (3.50 hours), ANCC Nursing Contact Hours (3.50 hours), CME-Designated Participation Credit (3.50 hours)

Given the emotionally charged nature of bedside conflicts, interactions among the parties can sometimes turn hostile or acrimonious, making it impossible to have constructive dialogue. In this workshop, we will learn a subset of mediation skills that focus on conflict diagnosis and conflict de-escalation, focusing on a technique that can be employed to calm conflict and to prevent conflict escalation in the first place. The topics covered include diagnosis of the conflict, perspective-taking, reconceiving the emotion of anger, dealing with one’s own conflict-aversion, and constructive responses to a stakeholder’s anger or frustration.

Speaker
Autumn Fiester, PhD - Director, Penn Program in Clinical Conflict Management; Vice Chair for Education & Associate Professor, Department of Medical Ethics and Health Policy, Perelman School of Medicine, University of Pennsylvania.

1. Diagnose the source of conflicts with conflicting parties.
2. Reframe the moral emotion of anger to generate constructive dialogue.
3. Employ a technique for de-escalation of emotionally heated conflicts.

Online registration is now closed. For questions, please email [email protected].

Registration is online and by credit card only. The registration fees are as follows:

• The fee for Ethics Committee Members is: $30.00
• The fee is waived for Nursing or Medical students currently enrolled in school who are not currently employed. Please contact [email protected] for the discount code.
• The fee for all others is: $40.00

For a financial need-based scholarship, please contact Amanda Sanchez at [email protected].

Advance registration is required for planning purposes. Please make every effort to register seven (7) business days in advance of the learning activity. We will not accept walk-ins or late registrants on the day of the learning activity.

For registration questions, please call (603) 653-1234 or email [email protected].

If you need to cancel your registration, please call (603) 653-1234 or email [email protected]. Cancellations should be made seven (7) business days in advance of the learning activity. There will be no refunds after this date. A $10 cancellation fee will be assessed on all cancellations made before the 7-day cutoff.

Attention Dartmouth Hitchcock Medical Center Employees: By registering for this learning activity, you are agreeing to attend. DHMC is allocating resources for your attendance and participation. If you cannot attend, you must provide the appropriate notification as soon as possible: ideally more than 24-hours in advance of the program start date. (In more emergent situations, an emailed explanation of the inability to attend, by either the registrant or a supervisor, is acceptable.) If you do not attend the activity and fail to provide appropriate notice, you may receive corrective action from your supervisor.

Please note that we provide a simple light breakfast and/or lunch depending on conference times: options are limited. If you have specific dietary needs, please plan to bring your food with you to the conference.

In support of improving patient care, Dartmouth Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

American Medical Association (AMA)
Dartmouth Health designates this Live Activity for a maximum of 3.50 AMA PRA Category 1 Credits^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

American Nurses Credentialing Center (ANCC)
Dartmouth Health designates this Live Activity for a maximum of 3.50 ANCC contact hours. 

All other learners may claim CME-designated participation credit. Consult your professional licensing board regarding the applicability and acceptance of CME-designated participation credit for programs certified for credit by organizations accredited by Joint Accreditation for Interprofessional Education.

Social Workers: The application for continuing education credits for social work has been submitted; please email Amanda Sanchez to check on the status of this application.

To claim the credit, social workers must attend 80% of the entire learning activity. In addition, they must sign in and out on the sign-in sheet at the registration desk to record their attendance.

Receiving Credit
The following steps must be completed in order to receive credit for this event:

• Register for the event online
• Attend the event or session(s).  
• Complete the online evaluation (located under My Account in the top menu) - Must be submitted within 30 days after the activity

For questions or technical support, please email [email protected] or call (603) 653-1234.

Mitigation of Relevant Financial Relationships

Dartmouth Health adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education.  Any individuals in a position to control the content of a CE activity, including planners, faculty, authors, or others are required to disclose all financial relationships with ineligible companies^.  All relevant financial relationships have been mitigated prior to the commencement of the activity.

^Ineligible Company is any entity whose primary business purpose is producing, marketing, selling, re-selling or distributing healthcare products used by or on patients.

Wednesday, May 8, 2024